How to troubleshoot Zoom

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Below are tips for successful Zoom meetings and webinars. Wired Connection. If your Internet router has an option for a wired connection, join with a wired option versus a wireless connection. Bring your laptop or device closer to your router or hot spot connection. Check Bandwidth. Stop Camera Feed : A camera feed from a webcam showing the video of you speaking takes more bandwidth and may affect the quality of your Zoom session if you have a slower connection.

If your Internet is unstable stop your video feed. Another option is to show your video during introductions or if you have a question, but stop your video feed during other parts of the meeting. Disable HD Video in Zoom: You can disable the HD video option by selecting video settings in a meeting – select the up arrow to the right of the video icon and check or uncheck the HD video option.

Mute Microphone When Not Talking: When you aren’t talking mute your audio click on the microphone icon to mute or unmute. Close other Applications: Zoom uses memory and processing from your computer and is not prioritized over other applications – closing applications you do not need will improve your Zoom experience Try to pause downloading updates, if you can.

For more information on troubleshooting network problems, check out our article on How to Troubleshoot Network Issues. Learn how to troubleshoot network issues by identifying where, what, why network problems occur with Network Troubleshooting tools. To continuously monitor your network and Zoom performance, we recommend using a Network Monitoring software , like Obkio to do the work for you.

A network monitoring software can continuously monitor end-to-end network performance and identify network issues for you. It can help locate the source of problems affecting Zoom when Zoom performance is unstable, but your Internet is working just fine.

Remember, your Internet isn’t always the main problem! Start Zoom monitoring network performance and troubleshooting network problems in 15 minutes with Obkio! To begin monitoring Zoom network performance with Obkio, you need to deploy Monitoring Agents which continuously run tests to measure network and application performance. As mentioned earlier, Zoom is supported by AWS. For more information about deploying this Monitoring Agent type, refer to our Getting Started Documentation.

Learn how to do this in this Zoom documentation. This way, if you have a network problem, you can easily see if that same problem is affecting all your sites or just one. If the problem is affecting all your sites, having Agents allows you to collect the most accurate data to troubleshoot, as well as create a comparison point.

You can now continuously monitor the network performance of your Zoom application and identify Zoom performance issues like Zoom packet loss, jitter, and more.

Obkio can then detect outages within 5 seconds and network degradation within a minute. So Obkio can identify the exact moment that your Internet connection becomes unstable, according to Zoom, and why it happened. You can also go back in time and see the exact network performance for your Zoom application every minute of the previous week with historical data, and create a network performance baseline.

Traceroutes: Traceroutes are a powerful tool to help you collect more information about network problems. For more detail about performance and potential network issues, Obkio also executes Traceroutes periodically in both directions to identify hop-by-hop issues and to keep track of the historial latency between hops. Download Obkio’s free Complete Guide to Traceroutes to learn to identify network problems with the most popular network troubleshooting tool for IT Pros.

Obkio is your very own Zoom performance monitor, but that’s not all! Learn how to monitor Microsoft network performance of apps like Microsoft Teams, Office , and Azure. Cloud Monitoring. Table of Contents. Why Monitor Zoom Network Performance. Learn more. Is the Network affecting Zoom? How to Troubleshoot Network Issues Learn how to troubleshoot network issues by identifying where, what, why network problems occur with Network Troubleshooting tools.

How to Monitor Zoom Network Performance. Choose a Network Monitoring Software.

 
 

 

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By using a free network troubleshooting tool (like PingPlotter), you can identify if the issues with your call quality are caused by a problem locally, an issue. Zoom – Connection Quality Suggestions. Associated Service: Zoom meetings getting disconnected during Zoom calls, the top two things you can check are.